Disclaimer

Velura Lifestyle Private Limited (“Company”, “we”, “us”, “our”) operates this website to provide customers with access to lifestyle products and related information.
While we strive to maintain accuracy, all content, product descriptions, prices, images, and specifications provided are for general information purposes only. The Company makes no warranties or representations, express or implied, regarding:
Accuracy, reliability, or completeness of product descriptions or images.
Uninterrupted availability of the website.
Absence of viruses or harmful components.
By using this website, you expressly agree that:
Your use of the website is at your sole risk.
The Company shall not be liable for any loss or damage arising out of your reliance on the website content.
External links (if any) are provided for reference and we are not responsible for their content or practices.

Terms & Conditions of Use

Welcome to Velura Lifestyle Private Limited. By accessing and using http://www.veluralifestyle.com
(the “Website”), you agree to be legally bound by these Terms & Conditions. If you do not agree, please do not use this Website.

1. Company Details

Velura Lifestyle Private Limited is a private limited company incorporated under the Companies Act, 2013 with its registered office in India.

2. Legal Compliance
This Website and all transactions are governed by the laws of India, including but not limite to:
The Information Technology Act, 2000 and amendments.
Consumer Protection (E-Commerce) Rules, 2020.
Data Security and Cybercrime provisions under Indian law.

3. Eligibility
You must be at least 18 years old and legally competent to contract under the Indian Contract Act, 1872.

4. Product & Pricing
All prices are inclusive of applicable GST.
The Company reserves the right to modify pricing, product availability, and specifications at any time.

5. Orders & Payments
Orders are valid only upon successful payment.
Payment methods include credit/debit cards, UPI, net banking, and wallets.
Fraudulent transactions will be reported to cybercrime authorities under the IT Act & IPC data theft provisions.

6. Shipping & Delivery
Orders are shipped within 2–5 working days.
Delivery timelines may vary due to logistics or unforeseen delays.

7. Returns, Refunds & Cancellations
Returns are accepted within 7 days subject to the Return & Refund Policy.
Refunds are processed within 7–10 working days.
Cancellation requests are allowed only before dispatch.

8. Intellectual Property
All logos, trademarks, graphics, and content are the intellectual property of Velura Lifestyle Private Limited. Unauthorized reproduction is strictly prohibited.

9. Limitation of Liability
The Company shall not be responsible for:
Any direct, indirect, or consequential loss.
Unauthorized access or hacking attempts beyond reasonable control despite security measures under the IT Act, 2000.

10. Governing Law & Jurisdiction
This Agreement shall be governed by the laws of India, and courts in Mumbai, Maharashtra shall have exclusive jurisdiction.

Privacy Policy

Velura Lifestyle Private Limited is committed to protecting your personal data in compliance with:
Information Technology Act, 2000.
IT Rules, 2011 on Sensitive Personal Data.
Consumer Protection (E-Commerce) Rules, 2020.
Google’s User Data Privacy and Transparency Policies.
Information We Collect
Personal data: Name, email, phone number, billing/shipping address.
Payment details (processed securely via third-party payment gateways).
Device & browsing information (via cookies & analytics).
Purpose of Collection
Process and deliver your orders.
Send updates, offers, and promotions (with user consent).
Improve website performance and user experience.
Data Security Measures
We follow Reasonable Security Practices under Rule 8 of the IT Rules, 2011:
Secure Socket Layer (SSL) encryption.
Regular security audits.
Restricted access to sensitive data.
Data Theft & Breach Policy
In the event of unauthorized access or data theft, users will be informed promptly as per Indian law.
Offenders will be prosecuted under Sections 43, 66, and 72 of the IT Act, 2000.

User Rights
Right to access, modify, or delete personal information.
Right to opt-out of promotional communications.

4. Return & Refund Policy
Return & Refund Policy
At Velura Lifestyle, customer satisfaction is our priority.
Returns: Products can be returned within 7 days of delivery if unused, unwashed, and in original condition with tags.
Refunds: Processed within 7–10 working days to the original payment method after inspection.
Non-returnable items: Personal care products, innerwear, and items marked non-returnable.
Damaged or wrong items: Must be reported within 48 hours of delivery.

5. Shipping & Delivery Policy
Shipping Policy
Orders are shipped within 2–5 business days.
Delivery typically takes 5–10 business days depending on location.
Tracking details are shared via email/SMS once dispatched.
Shipping charges (if applicable) are shown at checkout.

6. Cancellation Policy
Order Cancellation
Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.
In case of prepaid orders cancelled before dispatch, refunds will be initiated within 7–10 working days.

7. Cookies Policy
Cookies Policy
Velura Lifestyle uses cookies in compliance with Google policies, IT Act requirements, and global best practices.

What Are Cookies?
Cookies are small files stored on your device that help us improve your browsing experience.

Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., cart & checkout).
Analytics Cookies: Track performance and improve services.
Advertising Cookies: Show relevant promotions based on browsing behavior.

User Consent
By using our website, you consent to the use of cookies. You may manage or disable cookies through your browser settings.